![]() If your online account doesn’t have the information you need, Bell offers a few tips for maintaining your cool as you navigate IRS systems during this incredibly trying time. This free account is free to set up, and allows you to view information about your balances, prior tax records, payments and economic impact payments (better known as stimulus checks). ![]() Your first step should be to check your online account at IRS.gov. What’s a taxpayer to do if you have questions and the information in your online account doesn’t solve the mystery? What if the IRS sends you a billing notice for something you already paid? On Cash App Taxes' Website How to Get Through to the IRS However, people want to go directly to a real person to get answers to their financial matters instead of checking online, says Alton Bell II, founder at Bell Tax Accountants & Advisors.īell adds, “It’s up to taxpayers to be patient” as they try to get answers to their questions.īefore you pick up your phone, the IRS has advised taxpayers that processing refunds takes about three weeks for returns filed online, and up to eight months for paper returns-including those in backlogs from previous tax years. If you got through, you waited on hold for an average of 23 minutes, according to a report from the Taxpayer Advocate Service (TAS), an independent office within the IRS. Collins, “was horrendous.” Last year, customer service representatives only answered 11% of the 282 million calls consumers made to the IRS. The agency’s ability to serve consumers last year, according to National Taxpayer Advocate Erin M. ![]() However, if you’re not able to resolve a tax issue, it may be helpful to contact the Taxpayer’s Advocate Service (TAS) at 1-87. You can call the IRS at 1-80 for general questions or refund status information. If you’re wondering where your refund is, or need help with your return, you can call the IRS but be warned: it can be very difficult to reach a real person.
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